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Setting up the Meeting Space
Gaining Support
Creative Openings
Getting Organized
Handling a Difficult Customer Setting up the Meeting SpaceBeing prepared for the inevitable situation of serving an unhappy customers can make all the difference in resolving issues and ensuring return business. Knowing how to build rapport, recognizing certain body language and knowing the steps to problem resolution are all important components of effectively handling difficult customers. The Handling a Difficult Customer course teaches stress management skills and covers both in person and over the phone
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